Social Media

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Summary Social Media is a type of online media that allows interaction among people in way that allows them to create, exchange and share information and ideas. Currently, researchers try to focus on increasing the effectiveness and reach of humanitarian services by using social media.

Examples: Humanitarian computing has used social media to help analyze a crisis and respond to people's needs. This can be seen for instance in a paper describing the usage of Twitter for Crisis Management. In addition to that, humanitarian computing has played a big role in coordinating humanitarian relief in some large crisis scenarios such as the Haiti Earthquake of 2010. This is described in papers that include "Managing Chaos ..." and "Social Media and SMS in the Haiti Earthquake".

Social networking sites such as Twitter and Facebook play an important role in communication and crisis management during crises since they are widely used sources of communication. The publication titled "A Help or a Hindrance? The Role of Social Media in Natural Disaster Management Communication" valuates the usage of social media in natural disaster management communications, the challenges social media pose and where they serve best in the disaster management process. An important concern is that not all information that is shared over these sites can be considered to be reliable. In the case of Twitter, a 2010 paper suggests that users are more likely to retweet information originally distributed through Twitter accounts that are run by media, especially the local media, and traditional service organizations.

Given that news media has an important effect on public's understanding of a disaster event, there are also researchers who have analyzed how the news media operates during a natural disaster.

Guidelines Use this keyword for any publication with a focus on social media (Facebook, Twitter, microblogs, blogs, etc.)

Title Author(s) Date Citation Count
"Respectfully Yours in Safety and Service": Emergency Management & Social Media Evangelism Mark Latonero
Irina Shklovski
May 2010 20
A Decentralized Security Framework for Web-Based Social Networks Barbara Carminati 2011 17
A Disaster Corpus Analysis of Mass and Social Media after the 2011 Great East Japan Earthquake Shosuke Sato
Michiaki Tatsubori
Tokyo Fumihiko Imamura
17 April 2012
A Fine-Grained Sentiment Analysis Approach for Detecting Crisis Related Microposts Axel Schulz
Tung Dang Thanh
Heiko Paulheim
Immanuel Schweizer
May 2013 2
A Help or a Hindrance? The Role of Social Media in Natural Disaster Management Communication Oscar Rafael Schlenker Balza 17 June 2011
A Revolution in 140 Characters? Reflecting on the Role of Social Networking Technologies in the 2009 Iranian Post-Election Protests Philipp S. Mueller
Sophie van Huellen
December 2012
A Sensitive Twitter Earthquake Detector Bella Robinson
Robert Power
Mark Cameron
14 May 2013 3
A demographic analysis of online sentiment during hurricane Irene Benjamin Mandel
Aron Culotta
John Boulahanis
Danielle Stark
Bonnie Lewis
Jeremy Rodrigue
2012 10
A step towards real-time analysis of major disaster events based on tweets André Dittrich
Christian Lucas
May 2013 1
Alert Networks of ICTs and Sources in Campus Emergencies Keri K. Stephens
Jessica Ford
Ashley Barrett
Michael J. Mahometa
18 May 2014
An Approach to Selecting Keywords to Track on Twitter during a Disaster Kenneth Andrew Joseph
Peter M. Landwehr
Kathleen M. Carley
18 May 2014
An Issue of Trust David Quainton 2007
An online social network for emergency management Connie White
Linda Plotnick
Jane Kushma
Starr Roxanne Hiltz
Murray Turoff
2009 74
Another tool in the toolbox Alf Ellesfen
Marinne Donven
Steve Burnbuam
Simon Genin
Isaac Kwamy
Keith Robertory
7 June 2012
AsonMaps: A Platform for Aggregation Visualization and Analysis of Disaster Related Human Sensor Network Observations Oleg Aulov
Adam Price
Milton Halem
18 May 2014
Assessing the Bias in Communication Networks Sampled from Twitter Sandra González-Bailón
Ning Wang
Alejandro Rivero
Javier Borge-Holthoefer
Yamir Moreno
7 December 2012 15
Automatic Identification of Crisis-Related Sub-events Using Clustering Daniela Pohl
Abdelhamid Bouchachia
Hermann Hellwagner
12 December 2012 3
Automatic Sub-Event Detection in Emergency Management Using Social Media Daniela Pohl
Abdelhamid Bouchachia
Hermann Hellwagner
17 April 2012 10
Automatic sub-event detection in emergency management using social media Daniela Pohl
Abdelhamid Bouchachia
Hermann Hellwagner
2012 10
Avalanche: Prepare, Manage, and Understand Crisis Situations Using Social Media Analytics Sven Schaust
Maximilian Walther
Michael Kaisser
May 2013
Backchannels on the front lines : emergency uses of social media in the 2007 Southern California wildfires Jeannette N Sutton
Leysia Palen
Irina Shklovski
May 2008
Between a Rock and a Cell Phone: Social Media Use during Mass Protests in Iran, Tunisia and Egypt Andrea Kavanaugh
Seungwon Yang
Steven Sheetz
Lin Tzy Li
Edward A. Fox
2011 10
Beyond Microblogging: Conversation and Collaboration via Twitter Courtenay Honeycutt
Susan C. Herring
2009 576
Beyond the Trustworthy Tweet: A Deeper Understanding of Microblogged Data Use by Disaster Response and Humanitarian Relief Organizations Andrea H. Tapia
Kathleen A. Moore
Nichloas J. Johnson
May 2013 6
Beyond the web : the emerging role of social media tools for public safety communications Alan R Shark 1 February 2010
Big Crisis Data: Social Media in Disasters and Time-Critical Situations Carlos Castillo 14 July 2016
Blogging in a region of conflict: supporting transition to recovery B Al-Ani
G Mark
B Seeman
2010 11
Blogs as a collective war diary Gloria Mark
Mossaab Bagdouri
Leysia Palen
James Martin
Ban Al-Ani
Kenneth Anderson
2012 12
Bringing the Social Media Revolution to Health Care Lee Aase
Dan Goldman
10 October 2012
Building a resilient community through social network: ethical considerations about the 2011 Genoa floods 18 May 2014
Brett Hansard
Paul Hewett
2011 4
Can the use of social media in nonprofit platforms, increase the speed and efficency in the resolution of crises and emergencies than using traditional means? Vladi Finotto
Matteo Beltramin
20 June 2012
Characterization of Social Media Response to Natural Disasters Seema Nagar
Aaditeshwar Seth
Anupam Joshi
17 April 2012 8
Chatter on the red: what hazards threat reveals about the social life of microblogged information K Starbird
L Palen
A L Hughes
S Vieweg
2010 194
Citizen (in)security?: social media, citizen journalism and crisis response Hayley Watson
Lemi Baruh
Rachel L. Finn
Salvatore Scifo
18 May 2014
Citizen Sensor Data Mining, Social Media Analytics and Development Centric Web Applications Meena Nagarajan
Amit Sheth
Selvam Velmurugan
2011 12
Citizen photojournalism during crisis events S B Liu
L Paten
J Sutton
A L Hughes
S Vieweg
2009 9
Classifying Text Messages for the Haiti Earthquake Cornelia Caragea
Nathan McNeese
Anuj Jaiswal
Greg Traylor
Hyun-Woo Kim
Prasenjit Mitra
Dinghao Wu
Andrea Tapia
Lee Giles
Bernard Jansen
John Yen
8 May 2011 28
Collective intelligence in disaster : examination of the phenomenon in the aftermath of the 2007 Virginia Tech shooting Sarah Vieweg
Leysia Palen
Sophia B Liu
Amanda L Hughes
Jeannette N Sutton
May 2008
Combining Real and Virtual Volunteers through Social Media Christian Reuter
Oliver Heger
Volkmar Pipek
May 2013 7
Communication Media Use in Emergency Response Management Sherri L. Condon
Jason R. Robinson
18 May 2014
Community Incident Chatter: Informing Local Incidents by Aggregating Local News and Social Media Content Patrick C. Shih
Kyungsik Han
John M. Carroll
18 May 2014
Community-oriented emergency communications: harnessing the power of citizen information David R Paulison October 2010
Comparing Web Feeds and Tweets for Emergency Management Robert Power
Bella Robinson
Catherine Wise
14 May 2013 1
Connecting the Last Mile: The Role of Communications in the Great East Japan Earthquake Lois Appleby 2013
Constructive Convergence: Imagery and Humanitarian Assistance Doug Hanchard 2012
Coordinating Human and Machine Intelligence to Classify Microblog Communications in Crises Muhammad Imran
Carlos Castillo
Ji Lucas
Patrick Meier
Jakob Rogstadius
Laura Hokkanen
18 May 2014 1
Crisis Informatics: Studying Crisis in a Networked World L Palen
S Vieweg
S B Liu
A L hughes
Crisis Information Management in the Web 3.0 Age Axel Schulz
Heiko Paulheim
Florian Probst
22 April 2012 14
Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations Christian Reuter
Alexandra Marx
Volkmar Pipek
2012 9
… further results

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